Old-driver: Went for my 1st servicing at SB today. I must say I'm pretty impress with the service and professionalism. Keep up the great work!
Andlee: Send my car for the major service in Boon Lay. It took them 7 hours, compared to 2 days that is needed for Cycle. Price is definitely much cheaper compared to Cycle, and what's more I get to see my car being serviced while in service bay. My only worry is the change in transmission fluid, which was done nicely by Starblack. gearchange is now so much smoother. Overall very pleased. Thanks Mike and team.
Mr Alex Chong: "I will like to compliment on STAR BLACK's efficiency in resolving my C200 problem. I understand that Chinese New Year period will post a challenge in getting the necessary parts required for my repairs but I am glad that your competent technicians are competent to provide me alternate solutions so that I can continue to drive my car over the next few days. Lastly, I will also like to thank Mario for his commitment and excellent customer service in multiple follow ups. In addition, he has even waited for me to collect my car till late evening. Thank you STAR BLACK, you are truly living up to your mission statement "Service Above and Beyond"."
Mr Adrian Chia: ".… overall, i would endorse starblack for their technical know-how when it comes to treating our cars and at the same time, i would also applaud bro mike for great customer service…
if you're out of service credits and want an alternative (affordable and no compromise on quality) xxxxxxx, starblack's the place to be… "
(Extract from SGMerc Forum)Mr Adam Ong: "Looks: 9/10 - The Ubi Office is really clean and big and spacious. Plenty of space to relax while they service your car with ample magazines, papers. Of course drinks too
BFE: 10/10 - Michael and team makes you feel comfy. Easy to talk and chat with !
Serivce: 9/10 - They are serious with what they are doing, and they know what they are doing !! Honest people who advice me not to do some stuff which no need to do !
Damage: Abt 600/90mins/2 x front pads + disc. Really competitive pricing i find!
RTS: Yes ! Definitely ! "
(Extract from SGMerc Forum)Mr Ronnie: "Hi I would sincerely hope all members here just give them a try.… I think they are so much better in service and price.....kudos to ah tan who was in charge of my ride.....I am constantly updated on my ride and service was just top notch......he even go the extra mile for my request and guess what.......no question ask.....no but and no reason......this is what I call service......trust me guys.....they are the guys for our ride.....just do it.... "
(Extract from SGMerc Forum)Mr Ivan: "I'm writing this to show compliments for ur team at StarBlack esp Ah Mun, ur technician. went there as a worried man, came home a happy man. Ah Mun has high passion for cars n take pride in his job, explaining each n every details of ur ride. Checks the whole car n tells u personally the results of the "medical" checkup. Not like 'see & see', who throws u many doubts n un-explainables every time u goes to them for troubleshoot.
Also to take this chance to share with bros in sgmerc more abt StarBlack. Very impressive alternative to 'mother' workshop see n see.
Not my wish to write my thesis here.. Short n sweet.. anything to ask me, just shoot bros!! "
(Extract from SGMerc Forum)MS ANG LI TIN: "One of the best service experiences I had recently was with mechanic Wai Deck Khee from the Jalan Boon Lay branch of Star Automotive Center Mr Wai managed to identify and fix the problem with my car within the tight time frame I had given him. I have encountered several bad experiences with other mechanics previously, who would brush me off without bothering to even tell me what had been done, but Mr Wai gave me a very good explanation of the car's inner workings and what was done to fix the issue. He also drove my car to Jurong Point for me and I appreciate that kind gesture very much. He was patient, attentive and very professional. I sincerely thank him for his great service. I also thank the two customer service staff who attended to me promptly on Aug 19 as well. Thank you for making my day!
(Extract from Straits Times)
